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Shipping & Returns

Shipping

Please note can currently only ship to the United Kingdom. Shipping is FREE! Your order will be sent from New Rock in Spain via courier to our UK site and then on to you via next day courier (in some cases they will be sent direct from Spain). Your order will be sent as soon as possible and most arrive in 6 to 8 days, however we recommend allowing up to 21 days. We endevour to keep our stock information up to date, however occasionally your boots might not be in stock. If this is the case we will contact you via email to see if you'd like to wait or get a full refund.

 

Stress Free Returns

Satisfaction guaranteed or a free return for exchange or refund if you return it to us within 14 days.

 

Conditions of return

WE DO HAVE TO INSIST RETURNS MUST BE IN THEIR ORIGINAL CONDITION NAD PACKAGING! We simply can not accept goods if they have been worn, soiled, abused or maliciously damaged or otherwise not in the state that they were sent. The goods MUST be returned in their original packaging regardless of the reason for return.

 

Restocking charge
There are some circumstances where we must reserve the right to charge a fee for restocking, we always will tell you in writing when we feel this is necessary, for instance on orders where a customer orders the same item but in multiple different sizes and then returns most if not all of them for a refund. The fee will be is equivalent to 30% of the value of the goods returned. You do however always have the option to a free exchange instead.

UK returns

 

UK only, this is a free service.

 

Email us at konstantin@katesclothing.com to request your returns process details.

It is very important to include the following information in both your email AND in with the return packet as failure to do so can lead to VERY lengthy delays processing your return please include:

 

  • Your Name, and order number (which is on the top right of your invoice)

  • The best telephone number to contact you with

  • If you are returning an item for exchange then tell us either the new size you require or the alternative item, or

  • If you returning an item for refund then let us know it is a refund you prefer

* Please note there is no extra postage to pay if you return an item for exchange